Altrincham Hospital Charity

FAQs

  • Donating to us
    • How can I make a donation to the charity?

      You can make a donation in the following ways:

      1. Via our website

      You can easily make a donation right here on our website – please make sure to leave a comment with the reason for your donation.

      1. Cheque

      Please make a cheque payable to Altrincham Hospital Charity and send it to Altrincham Hospital Charity, Citylabs 1.0, Maurice Watkins Building, Nelson Street, Manchester, M13 9NQ. Please include a message with your contact details.

      1. Bank transfer

      Please contact us on 0161 276 4522 for our bank details.

      1. By phone

      Please call us on 0161 276 4522 and a member of the team will be able to take your payment over the phone.

      1. In person

      You can visit our office to make your donation in person.  Our office is open Monday to Friday (excluding bank holidays), between 9am and 4:30pm.  Please try to call ahead before making a special journey.

    • Can I set up a regular donation?

      You can set up a direct debit to leave a regular gift to the charity by completing our direct debit form and returning it to us using our freepost address below.

      FREEPOST RLZB-SURH-BASX

      Manchester Foundation Trust Charity

      Citylabs 1.0

      Maurice Watkins Building

      Nelson Street

      Manchester

      M13 9NQ

    • How do I cancel a regular donation?

      Direct debits and donations made by recurring card payment can both be cancelled by contacting your bank.  The Charity is unable to cancel these for you.

    • Can I leave a gift in my Will to your Charity?

      We are always incredibly grateful and humbled when individuals choose to leave a gift in their Will to our Charity. Please see the Legacy Giving section of our website for more information on how this can be done.

  • Fundraising for us
    • What can I do to fundraise for you?

      Take a look at the Fundraising section of our website for inspiration! If you’re not sure what kind of fundraising you would like to do, or if you’d like to discuss your ideas with us, please get in touch with us by email [charity.office@mft.nhs.uk] or call us on  0161 276 4522 and ask to speak to a member of our fundraising team.

    • How can I register my fundraising?

      If you would like to organise your own event or fundraising in support of the hospital, please complete this form and a member of our Fundraising team will be in touch!

    • What kind of support does your fundraising team offer?

      Our fundraising team will be there to assist with every step of your fundraising, from your initial planning to providing you with all of the materials you’ll need for success!  We’re also here to help you celebrate your fundraising with certificates and/or a photo with our giant presentation cheque.

    • Can I organise a fundraising event for your charity and another charity jointly?

      You are more than welcome to fundraise for multiple charities, as long as the split of money between charities is clear to all those donating and the charity is informed when you register with us. Virgin Money Giving allows the creation of online fundraising pages between multiple charities, as long all charities included are listed on their site.

    • How old do I have to be?

      The minimum age varies depending on the type of fundraising activity:

      • collection box collectors must be 16 years of age or over
      • for licensed lotteries, including raffles, children under 16 cannot buy or sell tickets
      • children under 16 cannot count collected money
      • to skydive, you must be 16 or over

      For all other fundraising activities, we ask that a parent or guardian registers anyone under 16 who wishes to fundraise for us.

    • What materials can you provide to help with my fundraising?

      We have a great selection of materials available to registered fundraisers to help you get the best out of your fundraising, from t-shirts and balloons to collection boxes and buckets.  Your charity contact will discuss these items with you.  If you have not yet registered your fundraising, please fill in our online registration form.

    • Do I need to return my materials?

      If you have unused materials after your event is over, we would love it if you could return them to us at Altrincham Hospital Charity, Citylabs 1.0, Maurice Watkins Building, Nelson Street, Manchester, M13 9NQ.

      Some of our materials are available to fundraisers on a loan basis only.  Examples of this include collection tins, buckets and banners.  Once you have finished with these items, they must be returned to the charity, by the date agreed with your charity team contact.

    • Can I use the charity logo on posters I have made for my event?

      If you have registered to fundraise  for us you can use our “in support of” logo, but any use of our logo must be approved in situ before printing or using.

      To request a copy of our logo, or for further guidance regarding the use of our logo, please email your contact within the charity team.

      If you have not yet registered your fundraising, please fill in our online registration form.

    • How can I promote my fundraising?

      Letting as many people as possible know about your fundraising is the best way to make it a success! You can create a JustGiving  or Virgin Money Giving page for us and shout about it on your social media pages to spread the word, as well as getting your local community involved.

      We do ask that you do not set up a Crowdfunding , Go Fund Me or any other similar page as we are unable to claim Gift Aid on donations made via this type of online page.  Gift Aid really boosts your fundraising, adding 25p to every £1 donated where applicable.

      Your story may be even be of interest to your local press or help the charity raise awareness of our work – speak to your charity contact about how we can help you tell your story!

    • Can I promote my fundraising to your Charity supporters?

      Data protection laws mean that we cannot share supporter data with fundraisers in order for you to promote your event.

    • I want to donate a percentage of the sales/profits from the company I work for.

      The charity would be very happy to receive a donation from companies, providing that this does not conflict with our ethical policy. Unfortunately, in most instances, we are unable to promote your donation alongside the sale of your product/service. Arrangements such as this are referred to as ‘commercial participation’ in fundraising law, and it is required that a contract is in place between the company and the charity. Manchester Foundation Trust Charity has a commercial participation policy that sets out the terms, conditions and minimum guarantee required to partner with us.

      For any clarification on this policy, or to explore other areas of supporting the charity, please do not hesitate to get in touch.

  • Raffles
    • How do I organise a raffle?

      All raffles fall under strict laws. There are some cases where a permit from your local council may be required.  If you are organising a raffle that will only sell tickets at an event and the draw is made on the same day, you will not need a permit.  If you are selling tickets in advance of the day the draw will be made, you will need a permit from your local council.  You can find out more from your local council’s website by searching for ‘Small Society Lottery’.

    • How do I source raffle prizes for my event?

      Your best sources of raffle prizes are local businesses – they are often more than happy to help out a good cause! We are able to provide you with a letter of authorisation to say that your event has been registered with the charity to help with this. To request one of these letters, please email your charity contact.  Unfortunately we are unable to help our fundraisers source raffle prizes.

  • Keeping your event safe and legal
    • Do I need public liability insurance for my event?

      We would advise all fundraisers working with the general public to seek public liability insurance. This will ensure that you are protected in the event of an accident or incident while fundraising for Altrincham Hospital Charity. There are many insurance companies that provide this, so make sure you call around for the cover that is best for your event.

    • Do I need to risk assess my event?

      It is always a good idea to risk assess your event, whatever you are undertaking.  This can be a quick on-the-spot risk assessment for a simple event with only a couple of people.   Events that involve more people, people purchasing tickets or something complex, we would advise that you undertake a written risk assessment at least 2 weeks before your event.   If you require help with this, please get in touch with your contact at the charity.

    • Can I have some charity merchandise to sell at my event?

      Unfortunately, we don’t currently have any merchandise for you to sell at your event. However, we can provide you with materials (balloons, stickers etc) to help you brand your event. Please email us to request your materials.

    • Can someone from the Charity attend my event?

      We can try our best to have a member of our Fundraising team attend – to find out more about our team’s availability, please email your Charity contact.  The team’s diary does get very booked up so we do ask that you get in touch with as much notice as possible.

  • Money you have raised
    • How do I pay in my funds raised?

      You can pay in your money in in the following ways

      1. Cheque

      Please make a cheque payable to Altrincham Hospital Charity and send it to Altrincham Hospital Charity, Citylabs 1.0, Maurice Watkins Building, Nelson Street, Manchester, M13 9NQ. Please include a message with your event and contact details.

      1. Bank transfer

      Please contact us on 0161 276 4522 for our bank details.

      1. By phone

      Please call us on 0161 276 4522 and a member of the team will be able to take your payment over the phone.

      1. Via our website

      You can pay your money in via our website – please make sure to leave a comment with your personal details.

      1. In person

      You can visit our office to make your donation in person.  Our office is open Monday to Friday (excluding bank holidays), between 9am and 5pm.  Please try to call ahead before making a special journey.

    • Will I get a receipt for my donation?

      We will send you a thank you letter once we have received and processed your donation.  We aim to send thank you letters out within five working days of receiving your donation however this can occasionally be subject to short delays. If you do not want to receive a thank you letter, or would prefer to receive your thank you by email, please let us know when you make your donation.

    • How will the money I raise be used?

      With your help the charity supports projects which aim to make life easier for patients and their families, particularly when they have long or frequent stays in hospital.

      We do this through supporting projects to create a more friendly hospital environment, or providing highly specialised equipment to improve diagnosis and treatment. We also support research projects to improve our understanding of illnesses and how best to treat them, but we can only do this with the help of our supporters.

      Read our Publications to find out more about the difference your support can make to our patients and their families.

    • Can I raise funds for a specific ward within the hospital?

      You are able to raise funds for any ward or department within our family of hospitals – please just let us know when you register to fundraise.

    • I have one of your collection boxes. How do I get this donation to you?

      When you are ready to empty your collection tin, please contact the charity team on 0161 276 4522 and we will authorise you to open your tin.   The charity can then send out a replacement seal to you.  Please empty the tin and count the money in the presence of a witness.   To get your donation to us, please see ‘How do I pay in my money?’

      As we have hundreds of collection tins across the North West, unfortunately we are unable to come and collect your collection tin.   If this is a problem for you, please get in touch with your contact at the charity team.

      If you no longer wish to have a collection tin, please do return it to us as it can be reused.

  • Online fundraising
    • How do I set up an online fundraising page to support you?

      Setting up an online fundraising page is a great way to share your fundraising with as many people as possible and get sponsorship from family and friends, wherever they may be. Our preferred option for these is JustGiving, however you are welcome to use other platforms also.

    • Can I show offline donations on my online page?

      Yes, JustGiving has instructions on how you can do this. If you encounter any issues, email your charity contact for assistance on this.

    • How do I get money raised online to the charity?

      Funds raised through JustGiving and Virgin Money Giving are automatically paid directly to us once you have closed your fundraising page.

    • Does the Charity receive 100% of the money raised on my online page?

      Most online fundraising sites do charge a small transaction fee, however this will be a very small percentage of the money you have raised.  We do ask that if you have any offline fundraising to pay in, you send it directly to the charity team and not pay it in via your online page to avoid any fees.

  • Offline Fundraising
    • How do I collect sponsorship in person?

      We can provide you with a sponsorship form to collect donations in person. Once you have collected the money, you can then pay this in using any of the options listed above.

    • Can I do a collection on the street?

      Street collections are a great way to raise much-needed funds however it is important to note that a permit from the local council is needed for collections in any public place. If you wish to collect in a private place (e.g. inside a supermarket or a shopping centre) then written permission must be obtained from the owner/management.

      If you would like to arrange your own collection in a public place, please get in touch with the charity team in the first instance to discuss this and we can advise appropriately.    This is particularly important if you are planning on your collection taking place in Manchester.  Once you have obtained all your permit, permissions and arranged a date, we can provide you with collection buckets, stickers and volunteer sashes. The proceeds from the collection should be sent to the charity within one week of the collection.   Please note that as part of the street collection permit you will need to report back to your local council on the collection, a copy of which should also be sent to the charity. should ensure that you pay these donations to the charity as soon as possible.

      Please note that we do not authorise door-to-door collections.

  • Gift Aid
    • Can the Charity claim Gift Aid on the money I donate?

      Gift Aid allows us to make your donation go even further.  All personal donations qualify, be it large or small, one off or regular.

      If you are a UK tax payer we can claim back the tax you have already paid on your donations. The extra income comes straight from the government, so you can increase your donations at no cost to yourself.

      You can complete a Gift Aid declaration here.

    • Can the Charity claim Gift Aid on sponsorship I have raised?

      For us to be able to claim Gift Aid on your sponsorship, you need to check that each person sponsoring you is a UK tax payer, record their home address, postcode, and donation amount, and make sure they tick the Gift Aid box on your sponsorship form or fundraising page.

    • Is there anything that Gift Aid cannot be claimed for?

      Gift Aid cannot be claimed on sales of any goods, including ticket sales, raffle sales or auctions. We are also unable to claim Gift Aid on donations made by organisations or corporate sponsorship.

  • Volunteering
    • Can I volunteer for your Charity?

      We are always on the lookout for great volunteers to help us in a variety of ways. For full details, and to see upcoming volunteering opportunities, please visit the Volunteering section of our website.

    • Can I volunteer within the Hospital?

      Yes, you can volunteer in the hospital but this is not something that the charity can organise.  You will need to contact Volunteer Services directly on 0161 276 5190 or email volunteer.services@mft.nhs.uk

  • Further questions
    • Can I have cheque presentation for the money I have raised?

      We always love to have cheque presentations with as many of our supporters as possible – let your charity contact know you would like to do this and they will organise a suitable time for you.

    • Are my personal details safe with you?

      The personal details we hold about you will also be used responsibly and in accordance with the Data Protection Act. See our Privacy Policy for full details.

    • How can I share my story with you?

      We always love to hear our supporter’s incredible stories – they help us raise awareness of our important cause. If you would like to share your story with us, please get in touch with your charity contact.

If you have any other query get in touch with us

Call: 0161 276 4522 | Email: charity.office@mft.nhs.uk